Returns & Exchanges

Last updated: 11/13/2023

Thank you for shopping at Valzoro. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:

• Return shipping is free of charge.

Contact Us:

• If you have any questions on how to return your item to us, please contact us.

Exchanges:

• If your item is defective or damaged upon receipt, we will be happy to exchange it for a new one. Please notify us within 30 calendar days of receiving your item.

Late or Missing Refunds:

• If you haven't received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• If you've done all of this and you still have not received your refund yet, please contact us.